Subscription Deal: Preserved By Love This General Terms and Conditions Agreement includes the terms of the order, delivery, contract, and return applicable to Preserved By Love. 

1 SERVICE PROVIDER Preserved By Love is maintained and billed by Preserved By Love, Business ID 3281855-2. Preserved By Love is for individuals, as well as businesses. 

2 SERVICE USER The user of the Service is called the Customer. When placing an order, we ask the Customer for information about ordering a product or service, as well as for billing and/or sending the finished product. The information to be reported includes the Customer's first and last name, address, postal code, post office, e-mail address, and telephone number. The information provided by the customer is stored and processed confidentially by our register and privacy policy. Information is not passed on to others.

3 PAYMENTS AND PRICES The payment for orders, as well as the booking fee, is made by invoice. The prices in the price list include value-added tax (VAT) according to the time, the cost of materials used for the work, packaging materials, the time spent designing and manufacturing the work, agreeing on the work with the customer, two interim updates, and two rounds of sample arrangements. The shipping costs of the finished product are added to the invoice separately. The service does not include intermission updates for all different work phases. The price includes an interim update of the sample arrangement and the Customer will be notified when the shipment is ready for delivery. In addition to the two interim updates included in the price, the Customer is charged €34.90 for additional interim updates from other work phases. More detailed information about the additional service will be sent to the customer by e-mail along with the Info attachment during a briefing. A reservation for custom work is binding after the Customer has paid the reservation fee, which is 20% of the total amount of the order. The booking is confirmed when Preserved By Love has received the booking fee. An unconfirmed reservation is a reservation until the due date of the reservation fee. If payment for the reservation fee is not received Preserved By Love will automatically release the space booked by the Customer from the drying room for other customers to book and the reservation will lapse. If no booking fee is paid, a 14-day waiting period will arise for the unconfirmed booking, in which case other potential Customers will be allowed to make a booking for that date. After 14 days, you can try again if there are available spots left for the date. 

If an agreement is made with the Customer to produce the commissioned work less than 14 days from the occasion, or if it is other commissioned work that is started immediately, the total amount of the order will be billed at once and the payment will not be refunded. If the contract for the preparation of the work is made on a faster schedule such as after the event, the order is binding on Preserved By Love when the flowers have arrived, even if no invoice has yet been made for the order. Otherwise, the total amount of commissioned work will be invoiced approximately three weeks before the start of the work or during the manufacturing. The service provider has the right to change prices freely. For the Customer who made the booking, the prices in force at the time of booking apply, excluding discounts. Discounts are valid on the given dates and only apply to products and additional services booked during the given days.

4 CANCELLATION OF BOOKING AND AMENDMENT OF ORDER The booking fee charged to the customer covers the costs of pre-ordered materials, reserving space for the production of the customer's custom work from a drying plant of limited capacity, as well as the time spent communicating with the customer in connection with the design of the work and the planning of the schedule, and it will not be returned. The customer has the right to cancel their order no later than two weeks before the occasion. If the booking is canceled less than two weeks before the event, the Customer will be charged the full price of the products. By way of exception, the price after the booking fee can be refunded to the customer if the booking calendar for the date booked by the customer is completed, and there is no loss to Preserved By Love due to the cancellation. The Service Provider has the right to cancel an order made by the Customer for a weighty reason (e.g. serious illness or death). In this case, the booking fee will be returned to the Customer. 

 When a reservation has been made and a reservation fee has been paid for it, the reservation is binding and an agreement has been made on the manufacturing of the custom work. The number or size of products in the reservation can be reduced no later than 14 days before the event. In this case, a new booking fee will be charged for the new product. The booking fee for the previous order is reserved. The order can only be changed to a larger one free of charge, depending on the availability of our drying space.

5 ACCEPTING SAMPLE ARRANGEMENT FOR CUSTOM WORK Before starting the custom work with the customer, a precise agreement is made on the manufacture of the product. If desired by the customer, the customer is sent a picture of the arrangement of the flowers for custom work before preserving the flowers in their final place, which is called a sample arrangement picture. The layout in the picture is indicative and the layout may change from the plan. Sample arrangement images do not belong to hair clips and ring holders. It is agreed with the customer separately whether the customer wants the image material or not. The customer has the right to make changes to the flower layout two (2) times free of charge. After two repairs, the Customer is billed 40h/€ for changing the layout. It is the customer's responsibility to check the layout, as well as to present the change requests or approval within the stated deadline if one has been agreed. Once the customer has accepted the arrangement of the flowers and the final work has started, no changes can be made. Preserved By Love is not responsible if the Customer does not want any footage of the sample arrangement and the final arrangement is not to the customer's liking.

6 MATERIAL DELIVERY FOR ORDERS AND PRODUCING OF ORDERS Orders are made at the time reserved for the execution of the Customer's products. There may be more than one Customer in the same production cycle, and the production of the Customer's products may begin in a partially staggered manner. The customer must deliver the flowers by the time agreed between the customer and Preserved By Love if the flowers are delivered on any occasion. A separate delivery time is agreed upon with each Customer for the delivery of the flowers used for the commissioned work according to the schedule of the Preserved By Love representative. If the Customer does not deliver the agreed products for custom work at the agreed time, Preserved By Love does not guarantee that the product can be made. The customer and Preserved By Love may agree with each other that a Preserved By Love representative will be on call at the spot for flowers to arrive outside the given time frame. Time spent on call is billed to the customer at 40€/h. Preserved By Love is not responsible for the costs incurred by the customer in delivering the flowers to Preserved By Love, nor for any damage in transport or the condition of the flowers upon their arrival for drying. The production time of the product is indicated in each product's tab, and the production time is not specified further. Preserved By Love is not responsible for delays in Force Majure situations, such as illness or other human cases beyond the control of Preserved By Love representatives. If the production of the product cannot be started on schedule due to the duration of the Customer's response, Preserved By Love is not responsible for the delay. 

When making a reservation for a custom work, the Customer accepts that: Flowers and plants change color when they dry. Preserved By Love is not responsible for color changes in flowers and plants, and color changes are not predictable. Preserved By Love is not responsible for the deformation of flowers in the drying process. Color and shape changes do not entitle the Customer to a refund or other compensation. Not all flowers survive the drying, this cannot be affected by Preserved By Love. Preserved By Love offers open information about changes in flowers and flowers suitable for work in the Flower Guide tab. The customer is responsible for selecting suitable flowers. 

Not all sand used in drying can be removed. In flowers or products, small amounts of drying sand, air bubbles, or dust (dust refers to skin cells floating in the air, hairs, pieces of tetchily, etc.) may appear, as well as small pieces of loose flowers. Pieces of some types of flowers and dried flowers come off that may spread to the work. The finished product contains air bubbles, dust, and visible layers. If glue or wire has been used in the arrangement of the flowers, it may not be possible to completely remove it from the work. The edges of epoxy products may show indentations from the mold, as well as air bubbles, and the molds may be a little asymmetrical. Epoxy products are polished by grinding and polishing pastes. The product may show minor scratches on certain lights due to sanding. In color-corrected paintings, the color may fade. It is not possible to clean 100% of the rough color before framing.

7 DELIVERY Completed custom work is sent to the customer via Posti. When an order is dispatched, the Customer is given a tracking code for the delivery. Shipments arrive at the pick-up point according to Posti's delivery times. Please note that holidays may affect delivery times. We package the products carefully and after handing over the package for transport, we are responsible for the damage and lost package only as defined by the Consumer Protection and the World Postal Union Convention. Any damaged or lost parcel should be reported to us and Posti without delay and we will help clarify the situation.

8 EXCHANGE AND RETURN No custom work has the right of exchange or return, and it is not possible to modify the final order work that has already begun. If the delivered product does not correspond to the ordered product, the Customer must immediately notify us at preservedbylove@gmail.com.

9 PUBLISHING PICTURES We may publish images of products we have made for Customers, as well as the manufacturing process on our website and social media channels. The final images of the product will only be published after the customer has received the product. The terms and conditions can be applied on a case-by-case basis when agreed with the Customer. If the Customer does not want images of their products to be published at all, the Customer must agree on this separately before starting to manufacture the order.

10 PRODUCT MAINTENANCE The customer is responsible for maintaining the product as instructed by Preserved By Love. The customer is aware that items or jewelry made from epoxy should not be stored in sunlight or a humid area, such as the kitchen and washroom. Jewelry should be removed during showering, bathing, and sauna bathing. Products should not be washed with strong chemicals and cosmetics should be avoided at all costs. Jewelry should be stored in a dry place in the box that comes with it, separate from other jewelry. Epoxy is a scratchy material and with the use of objects will appear scratches. Over time, the epoxy will turn yellow, as well as the tint of the jewelry metals may fade depending on the maintenance of the product. Over time, the tone of the flowers may change in all products. The customer is aware that the frames must not be stored in sunlight to maintain the quality and color of the flowers. Tables should be stored in rooms with no high or variable humidity. Moisture may spoil the dried flowers. From the flowers placed on the Shadowbox, sand used in drying will fall as time passes, as it is impossible to remove all the sand from the flowers. The condition of the product depends on the maintenance of the product. In pressed flower prints, the centers of the flowers may shed, as well as the dust left between the frames will fall out from the top of the flowers in plain sight. In color-corrected flowers, Pan Pastel shades may lightly shed during transport and over time.

PRIVACY POLICY

1. REGISTER Preserved By Love, Helsinkinkatu 21 E 00510 Helsinki info@preservedbylove.com

2. CONTACT PERSON RESPONSIBLE FOR THE REGISTER Katariina Sallinen, preservedbylove@gmail.com 

3. NAME OF REGISTER Preserved By Love's Marketing and Customer Register 

4. LEGAL BASIS AND PURPOSE OF PROCESSING PERSONAL DATA The legal basis for the processing of personal data under the EU General Data Protection Regulation is: - a person's consent (documented, voluntary, identified, informed, and unambiguous) - legitimate interest of the controller (e.g. customer relationship). The purpose of processing personal data is to communicate with customers and marketing. The data is not used for automated decision-making or profiling. In all cases, the information stored in the register includes the person's name, e-mail address, person's phone number, username in the social media service (Instagram), the customer's address information for sending back the finished product, other information related to the customer relationship, such as the billing address. 

6. REGULAR DATA SOURCES The information stored in the register is obtained from the customer e.g. messages sent using web forms, e-mail, social media services, contracts, customer meetings, and other situations in which the customer discloses their information. 

7. REGULAR DISCLOSURE OF DATA AND TRANSFER OF DATA OUTSIDE THE EU OR EEA Data is not regularly disclosed to other parties. Information may be published to the extent agreed with the customer.

8. PRINCIPLES OF REGISTER PROTECTION The processing of the register is carried out with care and the data processed with the help of information systems is appropriately protected. When registered data is stored on Internet servers, the physical and digital security of their hardware is taken care of appropriately. The controller ensures that stored data, as well as server access rights and other data critical to the security of personal data, are treated confidentially and only by the employees whose job description it belongs to. 

9. RIGHT OF INSPECTION AND RIGHT TO REQUIRE THE CORRECTION OF INFORMATION Every person in the register has the right to check the data stored in the register and to request the correction of any incorrect data or the completion of incomplete data. If a person wishes to check the information stored about him or her or request a correction, the request should be sent by e-mail to the controller. If necessary, the controller may ask the requester to prove his or her identity. The controller responds to the customer within the time limit set by the EU General Data Protection Regulation (usually within one month). 

10. OTHER RIGHTS RELATED TO THE PROCESSING OF PERSONAL DATA A person in the register has the right to request the deletion of personal data concerning him or her from the register ("right to be forgotten"). Data subjects also have other rights under the EU General Data Protection Regulation, such as restricting the processing of personal data in certain situations. Requests should be sent by e-mail to the registrar. If necessary, the controller may ask the requester to prove his or her identity. The controller responds to the customer within the time limit set by the EU General Data Protection Regulation (usually within one month).R