Terms and Conditions and Privacy Statement 

2 SERVICE USER The user of the Service is called the Customer. When placing an order, we ask the Customer for information about the product Customer wants, as well as details for billing and sending the finished product. The information to be reported includes the Customer's first and last name, address, postal code, city, e-mail address and telephone number. The information provided by the customer is stored and processed confidentially in accordance with our register and privacy policy. Information is not passed on to others.

3 PAYMENTS AND PRICES The payment for custom work, as well as the booking fee, is made by invoice. Payment for products purchased from the online store is made by wire transfer. The prices of the products include the VAT. For orders delivered by post, a postage fee will be added according to the size of the package separately.

A reservation for a custom work is binding after the Customer has paid the booking/reservation fee, which is 20% of the total amount of the booking. The booking fee is charged separately for each re deserved product booked at a different time, and the booking fee is credited separately for each total of the reservations made at a different time. The booking is confirmed when Preserved By Love has received the booking fee. An unconfirmed reservation is a reservation until the due date of the reservation fee invoice. If payment for the reservation fee is not received Preserved By Love will automatically release the space booked by the Customer from the drying room for other customers to book and the reservation will lapse. If an agreement is made with the Customer to produce the commissioned work less than 14 days from the occasion, or if it is other commissioned work that is started immediately, the total amount of the order will be billed at once and the payment will not be refunded. If the contract for the preparation of the work is made on a faster schedule such as after the event, the order is binding when the flowers have arrived to Preserved By Love, even if no invoice has yet been made for the order. Otherwise, the total amount of the commissioned work will be invoiced approximately three weeks before the start of the work. The service provider has the right to change prices freely. For the Customer who made the booking, the prices in force at the time of booking apply.

The prices in the custom work booking include VAT, the cost of materials used for the work, packaging materials, the time spent designing and manufacturing the work, setting up the details for custom work with the customer and two repair layouts . The service does not include intermission updates from different work phases. The customer will be notified when the work is ready to be picked up or delivered. If the customer wishes to have the interval updates, the customer is charged for the time spent responding to the contact with an hourly wage of 40€/ hour.

4 CANCELLATION OF BOOKING OR WEBSTORE PURCHASE AND CHANGING THE BOOKING

Custom work: The booking fee charged from the customer covers the costs of pre-ordered materials, reserving drying space for the customer's flowers with limited capacity, and communicating with the customer regarding the planning of the work and the time spent on planning the schedule, and it will not be returned. The customer has the right to cancel their order no later than two weeks before the party. If the booking is cancelled less than two weeks before the event, the Customer will be charged the full price of the products. By way of exception, the price after the booking fee can be refunded to the customer if the booking calendar for the date booked by the customer is full, and there is no loss to Preserved By Love due to the cancellation. The Service Provider has the right to cancel an order made by the Customer for a weighty reason (e.g. serious illness). In this case, the booking fee will be returned to the Customer.

Once a reservation has been made and a reservation fee has been paid, the reservation is binding. The number or size of products in the reservation can be reduced no later than 14 days before the event. In this case, a new booking fee will be charged for the new product. The booking fee for the previous order will be kept. The order can be changed to a larger one free of charge, depending on the capacity of drying space.

Online shop purchases: The online shop purchase can be cancelled after 14 days of purchase in accordance with consumer protection. The customer is responsible for the costs related to the return. For hygiene reasons, it is not possible to cancel the purchase of earrings from the online store after the product has already been shipped to the customer. The money will be returned to the customer without delay if the cancellation has been made before the product is shipped. If the product is already in the customer's possession, the money will be returned when the product has been returned and found to be marketable.

5 ACCEPTANCE OF FLOWER LAYOUT FOR CUSTOM WORK Before starting the custom work with the customer, precise agreement is made on the manufacture of the product via E-mail. If the customer wishes, a photo of the flowers is sent to the customer before the flowers are stored in their final place in frames or resin (not ring holders). It is agreed with the customer separately whether the customer wants the image material or not. The customer has the right to make changes to the flower layout two (2) times free of charge. After two repairs, the Customer is billed 40h/€ for changing the layout. It is the customer's responsibility to check the layout, as well as to present the change requests or approval within the stated deadline, if one has been agreed. Once the customer has accepted the arrangement of the flowers and the final work has started, no changes can be made. Preserved By Love is not responsible if the Customer does not want any footage of the flower layout and the final work layout is not to the customer's liking.

6 MATERIAL DELIVERY FOR CUSTOM WORK AND PRODUCING THE ORDER Orders are made at the time reserved for the execution of the Customer's products, i.e. during the agreed manufacturing period. There may be more than one Customer in the same manufacturing cycle, and the production of the Customer's products may begin in a partially staggered manner. The customer must deliver the flowers by the time agreed between the customer and Preserved By Love, if the flowers are delivered from any occasion. A separate delivery time is agreed with each Customer for the delivery of the flowers used for the custom work according to the schedule of the Preserved By Love representative. Preserved By Love does not have a separate location, Preserved By Love's representative is only present at a separately agreed time with the Customer at a separately agreed location. The schedule of a Preserved By Love representative may differ from the general schedule shown in the custom work tabs. If the Customer does not deliver the agreed flowers at the agreed time, Preserved By Love does not guarantee that the product can be manufactured. The customer and Preserved By Love may agree with each other that a Preserved By Love representative will be on call at the spot for flowers to arrive. Time spent on call is billed to the customer at 40€/h. Preserved By Love is not responsible for the costs incurred by the customer in delivering the flowers to Preserved By Love, nor for any damage in transport or the condition of the flowers upon their arrival for drying.

The manufacturing time of the product is indicated in each product's own tab, and the manufacturing time is not specified further. Preserved By Love is not responsible for delays in Force Majure situations, such as illness or other human cases beyond the control of Preserved By Love representatives.

When making a reservation for a commissioned work or purchase from an online store, the Customer accepts that: Flowers and plants change color when they dry. Preserved By Love is not responsible for color changes in flowers and plants, and color changes are not predictable. Preserved By Love is not responsible for the deformation of flowers in the drying process. Color and shape changes do not entitle to a refund or other compensation. Preserved By Love takes extreme care in the drying and handling of flowers. Not all flowers survive drying and do not dry out to be beautiful. This is not something Preserved By Love can affect. Preserved By Love offers open information about changes in flowers and flowers suitable for work in the Flower Guide tab. The customer is responsible for selecting suitable flowers.

Not all sand used in drying process can be removed. In flowers or at custom work small amounts of drying sand, air bubbles, or dust (dust refers to skin cells floating in the air, hairs, pieces of textiles, etc.) may appear, as well as small pieces of loose flowers. Pieces of some types of flowers might come off that may spread to the work. The finished product has air bubbles and deposits. If glue or wire has been used in the arrangement of the flowers, it may not be possible to completely remove it from the work. The edges of epoxy products may show indentations from the mold, as well as being air bubbles and the molds may be a little asymmetrical. Epoxy products are polished by grinding and polishing pastes. The product may show minor scratches on certain lights due to sanding. 

7 PICK UP AND DELIVERY Completed custom work is sent to the customer via Posti. When an order is dispatched, the Customer is given a tracking code for the delivery. Shipments arrive at the pick-up point according to Posti's delivery times. Please note that holidays may affect delivery times. The customer can pick up the finished commissioned work with the customer at a separately agreed time. 

Products purchased from the online store are shipped within 7 days of receiving payment. When an order is dispatched, the Customer is given a tracking code for the delivery. Shipments arrive at the pick-up point according to Posti's delivery times. Please note that holidays may affect delivery times.

We package the products carefully and after handing over the package for transport, we are not responsible for its possible failure or loss. However, a notification of a damaged or lost package should be made to us without delay, as well as to Posti, and we will help clarify the situation. If the delivery of the product is delayed in a Force Majure situation, Preserved By Love is not responsible for it.

8 EXCHANGE AND RETURN No custom work and earrings purchased from the online store have the right to exchange or return, and it is not possible to modify the custom work that has already begun. If the delivered product does not correspond to the ordered product, the Customer must immediately notify us at reservedbylove@gmail.com.

Other online shop purchases such as framed flowers and necklaces can be returned or exchanged within 14 days of purchase. For exchange or refund, the customer must contact: preservedbylove@gmail.com. The customer is responsible for the return costs, as well as the costs related to the exchange. If the product is already in the customer's possession, the money will be returned to the customer once the product has been returned to Preserved By Love and found to be marketable.

9 PUBLISHING PICTURES We may publish images of products we have made for Customers, as well as the manufacturing process on our website and social media channels. The final images of the product will only be published after the customer has received the product. The terms and conditions can be applied on a case-by-case basis when agreed with the Customer. If the Customer does not want images of their products to be published at all, the Customer must inform us.

10 COMPLETE PRODUCT MAINTENANCE The customer is responsible for maintaining the product as instructed by Preserved By Love.

The customer is aware that items or jewelry made from epoxy should not be stored in sunlight or in a humid area, such as the kitchen and washroom. Jewelry should be removed during showering, bathing and sauna bathing. Products should not be washed with strong chemicals and cosmetics should be avoided at all costs. Jewelry should be stored in a dry place in the box that comes with it, separate from other jewelry. Epoxy is a scratchy material and with the use of objects will appear scratches. Over time, the epoxy may turn yellow, as well as the tint of the jewelry metals may fade depending on the maintenance of the product. Over time, the tone of the flowers may change in all products.

The customer is aware that the framed flowers must not be stored in sunlight to maintain the quality and color of the flowers. Tables should be stored in rooms with no high or variable humidity. Moisture may spoil the dried flowers. From the flowers placed on the Shadowbox, sand used in drying will fall as time passes, as it is impossible to remove all the sand from the flowers. The condition of the product depends on the maintenance of the product.

Privacy Statement

1. REGISTER KEEPER Preserved By Love, Helsinginkatu 21 E 112 00510 Helsinki preservedbylove@gmail.com

2. CONTACT PERSON RESPONSIBLE FOR THE REGISTER Kerensa Sallinen, reservedbylove@gmail.com

3. NAME OF REGISTER Preserved By Love's Marketing and Customer Register

4. LEGAL BASIS AND PURPOSE OF PROCESSING PERSONAL DATA The legal basis for the processing of personal data under the EU General Data Protection Regulation is:

- a person's consent (documented, voluntary, identified, informed and unambiguous)

- legitimate interest of the controller (e.g. customer relationship).

The purpose of processing personal data is to communicate with customers and marketing. The data is not used for automated decision-making or profiling.

In all cases, the information stored in the register includes the person's name, e-mail address, person's phone number, username in the social media service (Instagram), the customer's address information for sending back the finished product, other information related to the customer relationship, such as the billing address.

6. REGULAR DATA SOURCES The information stored in the register is obtained from the customer from e.g. messages sent using web forms, e-mail, through social media services, contracts, customer meetings and other situations in which the customer discloses their information.

7. REGULAR DISCLOSURE OF DATA AND TRANSFER OF DATA OUTSIDE THE EU OR EEA Data is not regularly disclosed to other parties. Information may be published to the extent agreed with the customer.

8. PRINCIPLES OF REGISTER PROTECTION The processing of the register is carried out with care and the data processed with the help of information systems is appropriately protected. When register data is stored on Internet servers, the physical and digital security of their hardware is taken care of appropriately. The controller ensures that stored data, as well as server access rights and other data critical to the security of personal data, are treated confidentially and only by the employees whose job description it belongs to.

9. RIGHT OF INSPECTION AND RIGHT TO REQUIRE THE CORRECTION OF INFORMATION Every person in the register has the right to check their data stored in the register and to request the correction of any incorrect data or the completion of incomplete data. If a person wishes to check the information stored about him or her or request a correction, the request should be sent by e-mail to the controller. If necessary, the controller may ask the requester to prove his or her identity. The controller responds to the customer within the time limit set by the EU General Data Protection Regulation (usually within one month).

10. OTHER RIGHTS RELATED TO THE PROCESSING OF PERSONAL DATA A person in the register has the right to request the deletion of personal data concerning him or her from the register after the agreed order is completed  ("right to be forgotten"). Data subjects also have other rights under the EU General Data Protection Regulation, such as restricting the processing of personal data in certain situations. Requests should be sent by e-mail to the registrar. If necessary, the controller may ask the requester to prove his or her identity. The controller responds to the customer within the time limit set by the EU General Data Protection Regulation (usually within one month).